Background

Due to a re-organisation multiple teams were merged into one department. The team members were not used to collaborate with each other resulting in no sharing of knowledge. They also did not feel a strong "belonging to". 

Objective 

• Create a team culture where information, experiences, business questions and challenges are shared. 

Solution

• Establishing a bi-weekly Share-Learn-Unlock session. 
  Share = we share our experiences, knowledge, findings, challenges.
  Learn = we learn from each other for future reference; what went very well, what could be have done differently?
  Unlock = we share the learning with the wider business leading to process improvements or scaling up possibilities. 

Also on a regular basis guest speakers were invited sharing knowledge and expertise about current business topics or to upskill the team. 

Result 

• Employee satisfaction increased by up to 50% (they felt that they belong to a greater cause). 
• Time to respond to customer questions increased by 50% since the knowledge was quickly available. 
• Certain deliveries were scaled up by automating or standardising them which led to time savings of up to 50%.  
• Skill set of the team was more balanced.